How to connect your Woocommerce store to the Popify app? [troubleshooting]

If your WooCommerce store isn't connected to Popify or your popups don't appear, check three things: that the store shows as connected in the Popify dashboard, that you have at least one enabled popup, and that your plan still has monthly unique visitors left. The steps below walk through each check.

1. Check that your store is connected

In the Popify dashboard, click your store URL and make sure your store is connected:

If it's not connected, make sure you downloaded and installed the Popify plugin on your WordPress site. Watch this video to learn how to install the plugin:

You can also follow How to install Popify on my WooCommerce store?

2. Check that a popup is enabled

If you don't see any popups on your store, make sure you created at least one popup and that it isn't disabled:

3. Check your monthly unique visitors

Each plan covers a set number of monthly unique visitors. If your account has reached its limit, popups stop showing until you upgrade your plan.

Learn more in How does Popify calculate monthly unique visitors? and How do I change my plan?

Still need help?

If you still can't connect your store or show popups, contact us or email [email protected] and we'll help you.